Answers to the questions we hear most. Can’t find yours? We reply Monday to Saturday, 10:00 AM – 7:00 PM IST.
- All
- Products & Usage
- Safety & Quality
- Orders & Shipping
- Returns & Refunds
Need help?
WhatsApp us on +91 80006 96000 (fastest) or email support@themycotech.com. Monday to Saturday, 10:00 AM – 7:00 PM IST.
Products & Usage
Choose by your goal:
- Daily energy, immunity & B12: Level Up B12 + D3
- Stamina, strength & performance: Level Up Energy
- Skin & hair: Glow 360
- Digestion & gut health: Detox Daily
- Joints & mobility: Ortho Flex
Not sure? Message us on WhatsApp with your goal and we will point you to the right one.
Level Up B12 + D3: 1 capsule daily with water after breakfast.
Level Up Energy, Glow 360, Detox Daily and Ortho Flex: 1–2 capsules daily with water after meals.
Or take them as directed by your healthcare professional.
Our formulas are designed for steady daily use. For best results, take them consistently for at least 4–8 weeks — consistency matters more than a quick fix.
Some of our formulas share ingredients — for example ashwagandha, vitamin D3, zinc and black pepper extract appear in more than one product. If you want to combine them, please check the ingredient lists and speak to your healthcare professional first.
Yes. Our formulas use plant- and mushroom-based ingredients in plant-based capsules.
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Safety & Quality
Yes. We sell under FSSAI State Licence No. 10726031000133. See our Quality & Certifications page for details.
Yes, at the recommended dose they are designed for daily use. If you have a medical condition or take prescription medication, check with your doctor first.
If you are pregnant, nursing, on medication or managing a medical condition, please consult a healthcare professional before starting any supplement. Our products are not intended to diagnose, treat, cure or prevent any disease.
Every product page lists each ingredient with its exact dose. Nothing is hidden behind a "proprietary blend".
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Orders & Shipping
Orders are processed within 24–48 business hours of payment confirmation. Estimated delivery after dispatch:
- Metro cities: 2–5 business days
- Tier 2 & Tier 3 cities: 3–7 business days
- Remote locations: 5–10 business days
See our Shipping & Delivery Policy.
Yes, Cash on Delivery is available on eligible orders. Your options are shown at checkout.
Once shipped, you will receive tracking details by email, SMS or WhatsApp. Use the AWB number on the Delhivery tracking page, or message us your Order ID on WhatsApp.
Any shipping charges are shown at checkout before you pay.
Currently we ship within India only.
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Returns & Refunds
For hygiene and safety reasons, opened supplement containers cannot be returned. See our Cancellation, Returns & Refund Policy.
Contact us within 48 hours of delivery with your Order ID and clear photos or videos. We will arrange a replacement or refund for eligible cases.
Yes, before it is dispatched. Contact us by WhatsApp or email with your Order ID. Once shipped, an order can no longer be cancelled.
Approved refunds are processed within 2–7 business days to your original payment method. For Cash on Delivery orders we will ask for your bank details.
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