Shipping & Delivery Policy

Last Updated: May 2026

At themycotech, we are committed to delivering your wellness products safely, quickly, and efficiently. This Shipping & Delivery Policy outlines how orders are processed, shipped, tracked, and delivered when you shop through our website.

By placing an order with themycotech, you agree to the terms mentioned below.

1. Order Processing

Once your order is successfully placed, you will receive:

  • An order confirmation email and/or SMS
  • Details of your purchased products
  • Estimated delivery timelines

Orders are generally processed within 24–48 business hours after successful payment confirmation.

Please note:

  • Orders placed on Sundays or public holidays may be processed on the next working day.
  • During high-demand periods, festive sales, product launches, or promotional campaigns, processing times may be slightly extended.

2. Shipping Coverage

themycotech currently ships across most serviceable pin codes within India.

Delivery availability depends on:

  • Courier partner serviceability
  • Regional accessibility
  • Government regulations
  • Weather or operational conditions

We reserve the right to decline shipping to certain locations if delivery service is unavailable.

3. Estimated Delivery Timelines

Estimated delivery timelines may vary depending on your location.

Standard Delivery Timelines:

  • Metro Cities: 2–5 business days
  • Tier 2 & Tier 3 Cities: 3–7 business days
  • Remote Locations: 5–10 business days

Please note that delivery timelines are estimates and not guaranteed commitments.

Delays may occur due to:

  • Courier disruptions
  • Weather conditions
  • Public holidays
  • High order volumes
  • Unexpected operational challenges

themycotech shall not be held liable for delays caused by third-party logistics partners or circumstances beyond reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

themycotech may offer:

  • Free shipping on selected orders
  • Promotional free delivery offers
  • Minimum order value benefits

Shipping policies and charges may change without prior notice.

5. Order Tracking

Once your order has been shipped, you will receive:

  • Tracking details via email, SMS, or WhatsApp
  • Courier partner information
  • Tracking ID/AWB number

You can track your shipment directly through the courier partner’s tracking portal or through your themycotech account dashboard.

6. Packaging Standards

At themycotech, we take extra care to ensure your products arrive safely and securely.

Our packaging process includes:

  • Protective packaging materials
  • Sealed supplement containers
  • Extra cushioning for fragile products
  • Tamper-conscious handling procedures

While we strive to ensure safe delivery, customers are advised to inspect packages upon delivery and report any visible damage immediately.

7. Delivery Attempts

Our courier partners may attempt delivery up to 3 times at the provided shipping address.

If delivery remains unsuccessful due to:

  • Incorrect address
  • Unavailability of recipient
  • Non-response
  • Repeated failed delivery attempts

the order may be returned to our warehouse.

Additional shipping charges may apply for re-shipment requests.

8. Incorrect Shipping Information

Customers are responsible for providing accurate:

  • Name
  • Mobile number
  • Shipping address
  • Pin code

themycotech shall not be responsible for delays, failed deliveries, or losses caused by incorrect or incomplete address information provided during checkout.

9. Delayed or Lost Shipments

In rare situations involving delayed or lost shipments:

  • Customers should contact our support team immediately.
  • themycotech will coordinate with logistics partners to investigate the issue.

Resolution timelines may vary depending on courier investigations.

10. Damaged Packages

If you receive:

  • Damaged products
  • Leaking bottles
  • Open packaging
  • Missing items
  • Incorrect products

please contact our customer support team within 48 hours of delivery with:

  • Order ID
  • Clear photos/videos of the package
  • Description of the issue

Claims submitted after the reporting window may not be eligible for resolution.

11. International Shipping

Currently, themycotech primarily ships within India.

International shipping availability, if applicable, will be updated separately on the Website.

International customers may be responsible for:

  • Customs duties
  • Import taxes
  • Local regulatory charges
  • Country-specific compliance requirements

12. Order Cancellation Before Shipment

Orders may be cancelled before dispatch by:

  • Logging into your themycotech account
  • Contacting customer support
  • Requesting cancellation through WhatsApp or email support

Once the order has been shipped, cancellation requests may no longer be accepted and will fall under the Return & Refund Policy.

13. Force Majeure

themycotech shall not be held responsible for delays or delivery failures caused by events beyond reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Pandemic restrictions
  • Government actions
  • Strikes
  • Transportation disruptions
  • Internet or technical outages

14. Policy Updates

themycotech reserves the right to modify, update, or revise this Shipping & Delivery Policy at any time without prior notice.

Updated versions will be published on this page with the revised effective date.

15. Contact Us

For shipping-related queries, delivery support, or order assistance:

themycotech Customer Support

DOBARIYA CHINTANKUMAR VITHALBHAI
Trade Name: SEVEN SOUL

Email: support@themycotech.com
WhatsApp: +91 80006 96000
Website: https://themycotech.com
Customer Support Hours: Monday to Saturday | 10:00 AM – 7:00 PM

Registered Address:
206, GF, Girnar Society, Nana Varachha, Surat, Gujarat, 395006

Manufacturing Unit:
183, Near Shubham Residency, Morthana Road, Jokha, Kamrej, Surat, Gujarat, 394185