Ortho Flex (Level Up Mobility)

Last Updated: May 2026

At MYCOTECH, customer satisfaction and product quality are our top priorities. We strive to ensure every order reaches you safely and in excellent condition.

This Cancellation, Returns & Refund Policy outlines the conditions under which orders may be cancelled, returned, replaced, or refunded when purchasing from MYCOTECH.

By placing an order on our website, you agree to the terms mentioned below.

1. Order Cancellation Policy

Cancellation Before Shipment

Orders may be cancelled only before they are dispatched from our warehouse.

Customers can request cancellation by:

• Logging into their MYCOTECH account
• Contacting customer support
• Sending an email or WhatsApp request with the order details

If the cancellation request is approved before shipment:

• The order will be cancelled
• Applicable refunds will be initiated to the original payment method

Refunds are generally processed within 2–7 business days, depending on the payment provider or bank.

Cancellation After Shipment

Once an order has been dispatched:

• Cancellation requests may no longer be accepted
• The order will fall under the Return & Refund Policy after delivery

MYCOTECH reserves the right to cancel any order due to:

• Suspected fraudulent activity
• Incorrect pricing
• Inventory issues
• Payment verification failure
• Violation of our Terms & Conditions

In such cases, customers will receive an appropriate refund if payment has already been made.

2. Return & Replacement Policy

Due to the consumable and health-sensitive nature of wellness and supplement products, returns are accepted only under limited circumstances.

Eligible Return/Replacement Scenarios

You may request a return, replacement, or refund if:

• You received a damaged product
• You received an expired product
• The wrong item was delivered
• The product packaging was tampered with during delivery
• Items were missing from the shipment

Customers must notify MYCOTECH within 48 hours to 5 days of delivery depending on the issue type.

Conditions for Return Eligibility

To qualify for a return or replacement:

• The product must be unused
• Original packaging, labels, seals, and invoice must be intact
• Photos/videos of the product and packaging may be required
• The item must be returned in the same condition in which it was delivered

MYCOTECH reserves the right to reject return requests if products appear:

• Used
• Damaged after delivery
• Tampered with
• Incomplete
• Returned without original packaging

3. Non-Returnable Items

For hygiene, safety, and regulatory reasons, the following items are generally non-returnable:

• Opened supplement containers
• Used wellness products
• Consumable nutrition products
• Products purchased during clearance or special sale events
• Free gifts or promotional items
• Subscription orders already processed

Returns may also be denied if:

• The return request is made after the allowed return window
• The product has been intentionally damaged or misused

4. Refund Policy

Once the returned product is received and inspected by our quality team:

• Approved refunds will be processed within 2–7 business days
• Refunds will be issued to the original payment method used during purchase

For:

• Credit/debit card payments → Refunds will reflect in the same account
• UPI/wallet payments → Refunds will be credited to the linked source
• Cash on Delivery (COD) orders → Customers may be asked to provide bank account details for refund processing

Actual refund timelines may vary depending on banking partners and payment gateways.

5. Partial Returns

If your order contains multiple items:

• You may request a return or replacement for eligible individual products only
• Refunds will apply only to approved returned items

Shipping charges, if applicable, may not be refundable unless the error occurred from MYCOTECH’s side.

6. Damaged or Incorrect Products

If you receive:

• A damaged package
• Leaking products
• Incorrect items
• Missing items
• Tampered packaging

please contact our support team immediately with:

• Order ID
• Clear photos/videos
• Description of the issue

Failure to provide evidence within the reporting timeline may impact claim approval.

7. Failed Deliveries & Refused Orders

Orders returned to us due to:

• Incorrect address
• Multiple failed delivery attempts
• Customer refusal
• Non-availability of recipient

may be treated as cancelled orders.

Refund eligibility in such cases will be reviewed after deducting applicable:

• Shipping charges
• Return handling fees
• COD processing charges (if applicable)

8. Health & Safety Disclaimer

As MYCOTECH products are wellness and nutritional supplements:

• Individual results may vary
• Customers should review ingredient lists carefully
• Users with allergies, medical conditions, or ongoing medication should consult a healthcare professional before use

MYCOTECH shall not be held liable for:

• Allergic reactions
• Misuse of products
• Incorrect consumption
• Self-prescribed usage without medical advice

9. Fraud Prevention

MYCOTECH reserves the right to:

• Refuse suspicious return requests
• Block accounts involved in abusive refund practices
• Deny repeated fraudulent claims
• Request additional verification where necessary

10. Policy Updates

MYCOTECH reserves the right to update, modify, or revise this policy at any time without prior notice.

The latest version of the policy will always be available on our Website.

11. Contact Us

For cancellation, return, replacement, or refund assistance: